---
title: "Platform"
description: "One platform for office PBX, outbound dialing and inbound campaigns, sharing identity, routing and reporting across every module you switch on."
url: https://firetone.com.au/platform
site: Firetone
provider: RemotIQ Pty Ltd
keywords: "unified communications platform, contact centre platform, cloud PBX, predictive dialer, IVR, SIP trunking, on-premise contact centre, hybrid deployment"
---

# One voice platform for the calls inside your office and every call to the outside world.

Shared identity, shared routing, shared reporting. Add a module and it appears in the same console your team already uses.

## Why one platform instead of three good products

Most organisations arrive at voice in pieces: a phone system when the office opened, a dialer when an outbound team formed, a contact centre product with the service desk. Each was sensible on its day.

Together they create three problems no single purchase caused. Three places to provision a starter. Transfers that lose context at the boundary. Three sets of numbers that must be reconciled by hand.

## Choosing a deployment model

Cloud, on-premise and hybrid are not tiers. They answer one question: where are your call media and recordings allowed to live?

Cloud is the right default. On-premise exists for recordings that may not leave the building. Hybrid keeps media local with a cloud control plane. Everything else is identical.

## What implementation usually looks like

Timelines depend on your environment, particularly on carrier and network work outside our control. This is the shape of it rather than a quoted schedule.

### 01. Trial tenant

Provisioned usually within one business day, with a test number or a connection to one of your existing trunks. Ten seats, one module.

### 02. Configuration session

A 45-minute session with an engineer to set up your PBX extensions, your first dialer campaign.

### 03. Real traffic

Fourteen days of live calls with AI scoring on every one, so the comparison is against your own baseline rather than a demonstration environment.

### 04. Integration and rollout

CRM write-back, suppression list imports, retention rules and routing plans configured for production, then seats added as the operation moves across.

## Platform questions

### Do we have to buy all three modules?

No, and most customers do not start that way. Buy the module that solves the problem in front of you — office PBX, the outbound engine, or inbound campaigns — and add the others when you need them.

### Can we keep our existing carrier and numbers?

Yes. Firetone is carrier neutral: bring your own SIP trunks and keep your numbering, buy numbers and minutes from us, or run both with least-cost routing choosing per destination.

### What is the difference between the deployment models?

Only where call media and recordings live. Cloud is hosted by RemotIQ with redundant media nodes and per-tenant isolation.