Firetone runs your office PBX, your outbound dialing and your inbound campaigns on one platform — then applies AI to each conversation so more calls connect, more convert, and every one of them stays compliant.
“I can't do the full amount this month, maybe half.”
“Let me check what arrangements are available for you.”
Offer the 3-month split plan. Read the mandated affordability line before confirming.
Illustrative view of the Firetone agent console.
Office PBX + voicemail
Extensions, hunt groups, transfers, conferencing and voicemail across every branch and every remote desk, over your own network or ours.
Voice broadcasting + predictive dialer
Push a recorded message to a million numbers, or keep a floor of agents talking with a pacing model that watches answer rates in real time.
IVR, queues and skills routing
Build IVR flows in a visual editor, route on skill and value, and let a conversational voice bot resolve the calls that never needed a person.
Every call Firetone places or answers passes through the same models — before dialing, during the conversation, and after hang-up.
Scores every record before dialing, so lines are spent where someone is likely to pick up.
Learns per-contact reachability patterns and re-orders tomorrow's list around them.
Surfaces the next-best offer and the required wording while the customer is still talking.
Understands natural speech, resolves routine requests, and escalates the rest with context attached.
Scores 100% of calls against your own quality rubric instead of the 2% a team can listen to.
Flags a missed disclosure or consent gap on the call it happened on, not at month end.
Promise-to-pay scoring, with mandated wording prompted mid-call and every conversation scored against your rubric.
Predictive pacing keeps closers in conversations. Lead scoring routes the records worth a senior agent to one.
Skills routing gets callers to the right desk first time. The bot resolves the ones that never needed a person.
Broadcast at trunk scale, with keypress responses captured and retries for the numbers that did not answer.
more live conversations per agent hour after switching from manual to AI-paced dialing
of calls transcribed, scored and retained — no sampling, no manual review queue
platform uptime, contracted in the SLA, with geographically separated media nodes
Cloud, on-premise or hybrid, on your trunks or ours — the console, the routing and the AI behave the same way in all of them.
Hosted by RemotIQ with redundant media nodes and per-tenant isolation.
Runs in your data centre when recordings may not leave the building.
Local media, cloud control plane and AI processing.
Bring your own SIP trunks or buy numbers and minutes from us.
Firetone is available white-labelled to ISPs, telecoms resellers and IT service providers. You own the customer, the branding and the billing relationship — we run the platform.
Yes. Buy the module that solves today's problem and add the others later. They share identity, routing and reporting, so a new module appears in the same console with no migration.
No. Firetone is carrier neutral: bring your own SIP trunks, or buy numbers and minutes from us. Least-cost routing picks the cheapest trunk per destination either way.
No. Recordings and transcripts are tenant-isolated and are never used to train shared models. Where data may not leave your building, the platform runs on-premise or hybrid.
Almost nobody sets out to run three voice platforms. Each purchase was reasonable on its day. The cost is not in any one of them — it is in the seams: three places to provision a starter, transfers that lose context, three sets of numbers nobody can reconcile.
Free trial includes one module, ten seats and full AI features. No hardware, no lock-in, and our team configures your first campaign with you.
