Everything the platform does, one capability at a time.
Firetone is three modules sharing identity, routing and reporting. These are the capabilities inside them — read whichever matches the problem you are actually trying to solve.
Capabilities
How the capabilities group together
The capabilities above sit inside three modules. The office PBX covers calls between your own people. The outbound engine covers everything you initiate. Inbound campaigns cover each published number.
The AI engine is not a fourth module. It runs inside all three, which is why prediction appears on the dialer page and intent capture on the IVR page.
Which capability solves which problem
The quickest way through this section is to find the symptom you actually have rather than reading all four pages.
Agents are waiting, not talking
If the floor spends its day listening to ringtone and voicemail greetings, the predictive dialer is where the time comes back. Pacing.
You are calling people to tell them one thing
If the message is the same for everybody and the useful response is a single decision.
The phone system is the constraint
Branches on separate systems, extensions tied to desks, voicemail nobody retrieves.
Callers wait, then reach the wrong desk
If hold time is created before the queue by calls arriving in the wrong place.
What is shared rather than per-feature
Some things are properties of the platform, not features you select. Recording, retention and encrypted storage apply to every call, whichever module produced it.
So do dial-time suppression, least-cost routing and QA scoring. Across three integrated products each is configured separately, and the gaps between them are where compliance problems collect.
Common questions about the feature set
Do we get all these capabilities, or do we choose?
You choose modules, not individual capabilities. Buying the outbound engine gets you the predictive dialer and voice broadcasting together, since they are the same engine in different modes.
Is there an extra charge for the AI features?
No. Answer-rate prediction, agent assist, the conversational bot, live sentiment, QA scoring and compliance monitoring are part of the platform rather than an add-on tier, and the free trial includes the full set rather than a limited version.
Can we start with one module and add others?
Yes, and that is the normal path. Because the modules share identity, routing, recording policy and reporting, adding one later is switching it on rather than integrating a second vendor.
Put a floor of agents on Firetone this week.
Free trial includes one module, ten seats and full AI features. No hardware, no lock-in, and our team configures your first campaign with you.