Referral
Send us the opportunity. We quote, deploy and support it, and you earn on the contract for as long as it runs.
Recurring commissionNo technical certification neededDeal registration
Partners
Sell a voice platform you do not have to build.
Firetone is available white-labelled to ISPs, telecoms resellers and IT service providers. You own the customer, the branding and the billing relationship. We run the platform.
MOST PARTNERS
Reseller
Buy at partner rates and set your own retail price. You handle first-line support with our engineers behind you.
Wholesale platform pricingPartner console for all your tenantsSales and technical training includedCo-branded demo environment
White label
Your brand on the console, your domain, your invoices. Firetone stays invisible to the end customer.
Custom branding and domainYour own trunk and rate cardsAPI access for provisioning
Multi-tenant by design
Provision a new customer, set their modules and seat count, and hand over the login.
Margin you control
Wholesale seat and minute rates; retail pricing is entirely yours to set.
Engineering escalation
A named engineer and an escalation path with response times in writing.
Demo on tap
A live environment with sample campaigns for your own sales calls.
Become a Firetone partner
Tell us about your customer base and we will come back with a rate card and a partner agreement.
The build-or-partner question, honestly
Any provider with a network has considered building voice. A competent team can stand up a working PBX in weeks. That is not where attempts stall.
It is carrier interconnects, media across NAT, handset quirks, per-market regulation, and 24-hour support for a service where an outage means a business cannot answer its phone.
Which tier fits which business
Referral suits providers whose customers occasionally need voice. You pass the opportunity. We quote, deploy and support it, and you earn for the life of the contract.
Reseller is where most land: buy at partner rates, set your own price, handle first line with our engineers behind you. White label puts your brand on everything.
What the partner console gives you
Multi-tenant provisioning
Create a customer, set their modules and seat count, and hand over the login. No ticket to us in the loop.
All tenants in one view
Usage, seat counts and campaign health across your whole book, rather than logging into each customer separately.
Wholesale rates
Partner seat and minute pricing, with retail pricing entirely yours to set.
Your own trunks and rate cards
On white label, bring your own carrier relationships and publish your own rates.
Provisioning API
Automate tenant creation and seat changes from your existing systems rather than through a console.
Named engineering escalation
A named engineer and an escalation path with response times committed in writing.
Co-branded demo tenant
A live environment with sample campaigns, for your own sales calls rather than ours.
Sales and technical training
Included with the reseller and white label tiers, for both the commercial and support sides of your team.
How a partnership starts
01
Tell us about your base
The size and shape of your customer base and which of the three tiers matches how you intend to sell.
02
Rate card and agreement
We come back with wholesale pricing and a partner agreement. Commercial terms are specific to the tier and the volume.
03
Enablement
Sales and technical training for your team, and a co-branded demo tenant with sample campaigns you can run your own prospects through.
04
First customers
You provision from the partner console. Our engineers sit behind your first-line support while your team builds up the routine cases.
What partners usually underestimate
Voice support is not hosting support. When a website is slow, users wait. When a phone system degrades, a business cannot take orders, and the call arrives within minutes.
The sales conversation is operational too. Prospects ask how many more conversations their agents will have, not about codecs. A live demo tenant answers that better than a spec sheet.
Partner programme questions
What does the partner programme cost?
Commercial terms depend on the tier and on volume, so we do not publish a rate card. Referral partners earn recurring commission on contracts they introduce.
Who supports the end customer?
It depends on the tier. On referral, we do — you introduce the opportunity and we quote, deploy and support it.
Can we use our own branding and domain?
On the white label tier, yes: your brand on the console, your domain, your invoices, and Firetone invisible to the end customer. You can also bring your own trunks and publish your own rate cards.
How do we provision a new customer?
From the partner console: create the tenant, choose which modules they get, set the seat count, and hand over the login. There is no ticket to us in that path.